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Frequently Asked Questions
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Yes. To ensure fast and reliable delivery across Australia, we offer free standard delivery on all Sophie Melbourne orders.
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Delivery is split into two stages:
Order processing: 1 to 3 business days
Delivery: 6 to 15 business days
Once your order has been dispatched, you will receive an email with your tracking link. If you have any questions, please contact our Sophie Melbourne customer care team.
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No. Orders delivered within Australia are not subject to customs charges. We handle all import duties so you never pay anything extra upon delivery.
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We want you to shop with complete confidence. We offer a 30-day free returns guarantee on all orders. If you are not entirely satisfied, you can return your item at any time and we will issue a full refund.
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You can reach us by email at info@sophie-melbourne.com or use the live chat in the bottom right corner of the page. We respond on business days between 9:00am and 5:00pm AEST.
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Full details are available on our Returns & Exchanges Policy page. The process is simple, straightforward and hassle-free.
Free Delivery
Free standard delivery across Australia with Australia Post.
Secure Payments
Pay safely using multiple trusted payment methods including Visa, Mastercard.
30-Day Returns Policy
Not completely satisfied? Return or exchange your order within 30 days, hassle-free.


