Frequently Asked Questions
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Yes. To ensure fast and reliable delivery across Australia, we offer free standard delivery on all Sophie Melbourne orders.
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Delivery is split into two stages:
Order processing: 1 to 3 business days
Delivery: 6 to 15 business days
Once your order has been dispatched, you will receive an email with your tracking link. If you have any questions, please contact our Sophie Melbourne customer care team.
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No. Orders delivered within Australia are not subject to customs charges. We handle all import duties so you never pay anything extra upon delivery.
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We want you to shop with complete confidence. We offer a 30-day free returns guarantee on all orders. If you are not entirely satisfied, you can return your item at any time and we will issue a full refund.
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You can reach us by email at info@sophie-melbourne.com or use the live chat in the bottom right corner of the page. We respond on business days between 9:00am and 5:00pm AEST.
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Full details are available on our Returns & Exchanges Policy page. The process is simple, straightforward and hassle-free.
Fast Tracked Delivery
Every order is dispatched quickly with full tracking so you always know where your parcel is.
Secure Payments
Pay safely using multiple trusted payment methods including Visa, Mastercard.
30-Day Returns Policy
Not completely satisfied? Return or exchange your order within 30 days, hassle-free.